Privacy policy

1. Introduction

Zippyseve by DK, operates the website zippysevebydk.com (the "Site"). We respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data. It is framed in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its associated rules.

By using our Site or placing an order, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

  • Identity and contact details: your name, email address, phone or WhatsApp number, and shipping/billing address.
  • Order information: products purchased, order value, and order history.
  • Payment information: payment is processed by secure third-party payment gateways. We do not store your full card or bank details on our servers; we may retain limited transaction references for record-keeping.
  • Technical data: your IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
  • Communications: messages you send us by email, WhatsApp, or social media, including any feedback or support queries.

3. How We Collect Information

We collect information when you:

  • Create an account or place an order on the Site,
  • Contact us by email, WhatsApp, or Instagram,
  • Subscribe to updates or promotions, and
  • Browse the Site (through cookies and analytics tools).

4. How We Use Your Information

We use your personal data to:

  • Process, fulfil, and deliver your orders,
  • Communicate with you about your order, returns, or refunds,
  • Provide customer support,
  • Send you updates, offers, or marketing messages (only where you have consented, and you may opt out at any time),
  • Improve our website, products, and services, and
  • Comply with legal, tax, and regulatory obligations.

We will only process your data for the purposes for which it was collected, or for compatible purposes permitted by law.

5. Sharing and Disclosure of Information

We do not sell your personal data. We share it only with parties who help us run our business, including:

  • Payment gateways to process your transactions securely,
  • Courier and logistics partners to deliver your orders,
  • Suppliers, dropshipping partners, and print-on-demand manufacturers who fulfil your orders, including partners who may be located outside India,
  • Service providers such as website hosting and analytics providers, and
  • Government or legal authorities where required by law, regulation, or valid legal process.

We require these parties to handle your data securely and only for the purposes we specify.

6. Cross-Border Data Transfers

Because some of our suppliers and fulfilment partners operate outside India, your data may be transferred to and processed in other countries. Where this happens, we take reasonable steps to ensure your information is protected to a standard consistent with this policy and applicable Indian law.

7. Cookies and Tracking

Our Site uses cookies and similar technologies to remember your preferences, keep your cart active, analyse traffic, and improve your experience. You can control or disable cookies through your browser settings, though some features of the Site may not work properly if you do.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, including to meet legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

9. Data Security

We use reasonable technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access the personal data we hold about you,
  • Request correction of inaccurate or incomplete data,
  • Request erasure of your data, subject to legal retention requirements,
  • Withdraw your consent to processing at any time, and
  • Nominate another person to exercise your rights in the event of death or incapacity.

To exercise any of these rights, contact us using the details in Section 14. We may need to verify your identity before acting on your request.

11. Children's Privacy

Our Site and products are not directed at children under the age of 18. We do not knowingly collect personal data from minors without verifiable parental or guardian consent. If you believe we have collected such data, please contact us and we will take appropriate steps to delete it.

12. Third-Party Links

Our Site and social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before sharing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The revised version will be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.

14. Contact and Grievance Redressal

If you have any questions, requests, or complaints about your data or this policy, please contact us:

We aim to acknowledge and respond to all privacy-related queries within a reasonable time, in line with applicable law.